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Proactive Assistance

Proactive Assistance
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PROACTIVE ASSISTANCE CONNECTED SOLUTIONS

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Customer Service CONNECTED SOLUTIONS Proactive Assistance A new concept of connected assistance for new needs While you’re focused on your mission, an expert team is always by your side, constantly monitoring your engine's health and supporting you to always get the best from your engine. An advanced engine troubleshooting, based on FPT’s technical know-how and field experience, enhances the service in case of issues, reducing the intervention time and preventing the most critical breakdown causes. YOU ASK FOR UPTIME, FPT'S ANSWER IS PROACTIVE ASSISTANCE. MAXIMIZE UPTIME: FROM AN UNPLANNED...

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Customer Service CONNECTED SOLUTIONS Real case Imagine if your vehicle is facing an unforeseen stop due to an engine's failure. BREAKDOWN Loss of profit for all downtime days. Possible additional penalty. Expenses for a replacement machine. OUTCOME All the costs reach THANKS TO FPT'S SOLUTION PROACTIVE ASSISTANCE The intervention time can be reduced. The scheduling can be optimized according the end user convenience. The intervention can be scheduled in advance, ahead of any potential breakdown. SERVICE ASSISTANCE WILL IDENTIFY THE ISSUE BEFORE LEAVING THE WORKSHOP TOTAL COST OF OWNERSHIP...

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Customer Service CONNECTED SOLUTIONS Customer Service CONNECTED SOLUTIONS Proactive Assistance Subscription types Ensuring engine performance and operations has never been easier, all thanks to our Connected Solutions. Different engines mean different requirements, but they all share a common need: uptime. That's why the FPT solution is not one-size-fits-all; it can be customized and tailored to meet your specific requirements, regardless of your situation. Your application The device is configured based on your application and mission. ENGINE DATA Data collection directly from your FPT...

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Customer Service What will you get FPT Control Room expertise Collects and processes data, creating new rules and optimizing the algorithms that drive the generation of alerts. CONNECTED SOLUTIONS Customer Service CONNECTED SOLUTIONS Dealer/OEM Control room portal Each Dealer/OEM has an access to the Control Room Portal to check: • Engine health status monitoring • Engine historical data • Customizable maintenance plans Alert notification and service activation In case of issues, an automatic notification is generated 24/7 by the Control Room to promptly activate the service network, which...

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Customer Service CONNECTED SOLUTIONS Customer benefits DOWNTIME MINIMIZATION, ESPECIALLY FOR CRITICAL MISSIONS EASY ACCESS POINT AND INFORMATION ABOUT THE ENGINE STATUS AND MAINTENANCE QUICK LINK TO ASSISTANCE CONTACTS AND DETAILS AVG TA (TIME TO ARRIVE) + TR* (TIME TO REPAIR) = With Telematics *Data calculated by FPT on the annual average of dossiers opened by the Service Network. TOTAL COST OF OWNERSHIP REDUCTION ON-ROAD OFF-ROAD & POWER GENERATION MARINE (with specific kit IP67) Starting from homologation EU5 Starting from homologation Tier4/StageIV Starting from ECU EDC7

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