Maritime Cranes Customer Service

Service Excellence Liebherr’s reputation for high quality after sales support across its entire range of maritime products is well-earned. The establishment of "Service Excellence", as a key competence throughout the entire service life of a crane, provides service solutions and added value focusing on enhanced profitability and performance for our customers. In order to guarantee "Service Excellence" Liebherr commences its after sales programme before hand-over of the crane to the customer. Spare Parts Page 20 - 21 Customer Service Customer Service

Customer Service Centres Port Equipment Ship Cranes Offshore Cranes In addition to maintenance work carried out by customer personnel trained by Liebherr, over 5,000 maritime cranes are also serviced directly by Liebherr through a worldwide network of service centres. Liebherr service is based on shortest response time, reliability and extensive technical Asia/Oceania CIS Europe Middle East knowledge. Reducing downtime and restoring the productivity of customer machines is the primary concern of our engineers. 4 Customer Service Customer Service 5

1 Testing All maritime cranes go through an extensive factory testing programme. Depending on their size the cranes are either tested fully assembled or crucial components such as drives and motors undergo extensive testing prior to delivery. This quality management system ensures extraordinarily quick commissioning on-site, trouble-free operation and high availability right from the outset. Liebherr-MCCtec Rostock GmbH, Germany Customer Service Customer Service

2 Transport Offering direct access to the sea, Liebherr production facilities are very well situated in terms of worldwide sales logistics, especially when shipping large equipment. Generally cranes for intercontinental shipment are transported semi-assembled. However large cranes such as STS, RMG or RTG are shipped in large pre-assembled pieces and assembled on site. This avoids any excessive stresses in the structures as a result of shipping fully assembled. Customer Service Customer Service

3 Assembly Where fully assembled shipment does not occur, the combination of extensive testing before shipment and Liebherr’s leading pre-assembly concept significantly saves costs while reducing risks and ensuring faster installation on-site. Crane parts are assembled and commissioned by a team of experienced engineers. In addition to training at Liebherr facilities prior to erection, Liebherr offers comprehensive on-site training covering all technical aspects of the crane, during and after installation. Customer Service Customer Service

4 Training Liebherr offers a range of flexible, high quality training solutions to fulfil specific customer training needs. Thereby, the main focus lies on creating a sustainable awareness for efficient and safe crane operations. In addition, it has always been Liebherr’s philosophy to train customers’ engineers in all aspects of crane maintenance, repair and operation. Where necessary, customer personnel are then able to ensure that crane downtime is reduced to a minimum. Customised Training • Crane operator training • Maintenance staff training • Technical training Customer Service Customer...

5 Technical Service & Maintenance A team of more than 600 experienced, multi-skilled and factory-trained service engineers is based in more than 50 service centres around the globe. They are available ad hoc or on a contractual basis. The continuous expansion of our worldwide sales and service network is part of Liebherr’s commitment to offer the maritime industry the best possible support. Liebherr maritime cranes benefit from extensive in-house expertise in structural, mechanical, electrical and electronic engineering guaranteeing high product quality, long-term performance and reduced lifetime...

Real Time Service Reman Program Based on state-of-the-art data transmission technology, the on-board monitoring system provides information on the operation of equipment enabling efficient management, optimal operation, maintenance scheduling and remote supervision. The permanent availability of Liebherr cranes is an important prerequisite for smooth and efficient operation. Using Teleservice a Liebherr service engineer can log directly on the crane for instant support in order to analyse data and carry out ad hoc troubleshooting online. Liebherr offers repair services for all installed components...

6 Spare Parts Logistics Every operational hour is vital if cranes are to function effectively. Liebherr original spare parts (OEM) and service staff are at our customers’ disposal 24/7. Availability of components over the whole service life of the crane is guaranteed. The standardised Liebherr overnight distribution service guarantees fast and safe delivery of the original parts to their destination. Liebherr also recommends a steady supply of critical spare parts on-site. In combination with Liebherr training on technical specifics, this allows for minimal downtime of cranes. Customer Service...

7Upgrades & Retrofits It might be required to upgrade cranes due to changes of the installation layout, changes of rules and regulations, operational requirements or just to extend the service life of an older crane. Retrofit Packages • Extended service life through next generation components • Installation of additional safety features • Retrofitting of drive systems • Structural inspections • Software & mechatronic updates (downward compatibility due to Liebherr’s Crane Management System) Customer Service

8 Refurbishment & Second-hand In consideration of the ever-growing secondhand crane market Liebherr offers complete refurbishment programmes including a relocation service of equipment. Customer Service Customer Service

Liebherr-Werk Nenzing GmbH, Austria Customer Service – 11251701 – 07/2013 – Subject to change without notice. Liebherr Container Cranes Ltd., Killarney, Co. Kerry, Republic of Ireland Liebherr-MCCtec Rostock GmbH, Germany Liebherr-Werk Nenzing GmbH Dr. Hans Liebherr Str. 1, 6710 Nenzing, Austria Tel.: +43 50 809 41-725 E-Mail: [email protected] Internet: www.liebherr.com Liebherr Container Cranes Ltd. Killarney, Co. Kerry, Republic of Ireland Tel.: +353 64 6670-200, Fax +353 64 6631-602 E-Mail: [email protected] Internet: www.liebherr.com Liebherr-MCCtec Rostock GmbH Liebherrstr. 1,...