WELCOME TO HYSTER the home of dependable warehousing solutions Pallet Trucks (pedestrian/rider) & Tow Tractor Stackers (pedestrian/rider) Low Level Order Pickers Evaluating Total Cost Electric Counterbalanced Trucks Mid & High Level Order Pickers Reach Trucks Very Narrow Aisle Trucks (VNA) Hyster provides a complete range of world class materials handling equipment, to bring reliability and productivity to your warehouse. With unmatched service support you can discover the optimum warehouse solution for your business. - 07 Dependability - 17 Special Engineering Solutions - 19 R&D, Testing...

Warehouse management can be a complex business. You need a supplier with the specific experience and full product range to help you optimise space utilisation and throughput. To assist customers in achieving maximum efficiency, Hyster has developed a unique computer simulation tool. Our specialists are able to propose optimum solutions for the layout and pallet flow in existing, new or planned warehouse spaces. Different options for the composition of the materials handling fleet can be compared by simulating real operating conditions, in order to arrive at the most productive truck selection,...

DEPENDABILITY Every Hyster warehouse truck is designed and built to deliver maximum dependability even in the most difficult applications. Powerful, low maintenance motors and a CANbus electronic communications system ensure the trucks consistently deliver superior performance and productivity. Furthermore, all Hyster warehouse trucks benefit from robust, high quality components and are subject to a stringent reliability programme which runs throughout the development process. The result is long service intervals and trucks that are Dave, the Warehouse Manager plans the day with his team. working...

11:30 HOURS Alan from the local Hyster dealership visits the customer site. › yster products are designed for low maintenance and reduced H operating costs. It is Alan’s responsibility to make sure that the trucks are working efficiently and continue to deliver the required levels of productivity. Alan meets with the Warehouse Management team to check the performance and uptime of each truck and to discuss improvement opportunities. “I need to ensure that if a problem arises, it is resolved quickly and efficiently” › n board diagnostics help to anticipate service requirements O while easy access...

PRODUCTIVITY Productivity, the number of loads that can be moved per operator per hour, is a key measure for all warehouses. Hyster helps the warehouse manager to achieve excellent productivity by providing robust, user friendly equipment, designed to give optimum performance. All warehouse trucks have responsive controls, provide precise management of speed and acceleration and deliver excellent manoeuvrability. The comfort and safety of the operator are fundamental to performance. All Hyster trucks have been developed with the operator’s needs as a priority. Hyster warehouse trucks have been...

15:00 HOURS Hans the Financial Director analyses supplier contracts. Hans analyses financial packages offered by suppliers and calculates the best investment over 1 to 5 year periods. "I am interested in the overall cost of the materials handling equipment" What matters to Hans "I am interested in the overall cost of the materials handling equipment, including related personnel costs. Efficiency is essential, with maximised truck utilisation and low overall maintenance costs. If we can operate with a reduced fleet in normal operation, I need to know that long term savings can be made with the...

Ergonomics – Ergonomics have a significant effect on driver performance. Phil, a driver and team leader, is monitoring the efficiency of his team. Hyster design engineers have been working with world renowned Phil has worked as a driver in different warehouses for the last 20 years. He knows that comfort, ease of control and training play important roles in the efficiency and motivation of staff. Comfort – The positioning of controls and seat/platform design ensures Phil enjoys driving but at the end of some shifts in a previous job he often experienced back pain due to an uncomfortable seat....

17:00 HOURS Fred, a product specialist at Hyster, meets with the Warehouse Manager. Fred's job is to act as the link between the Hyster factory, the local distribution partner and the customer. Every customer is different and Fred is currently working on a proposal to adapt a truck to meet the very specific requirements of one major customer. "The special engineering team can develop solutions to meet nearly all of my requests" What matters to Fred "My job is to make sure that Hyster provides the right truck for the customer's needs. The vast majority of trucks come from our standard range, but...

18:00 HOURS RaIf, R&D Manager at Hyster talks to the Site Manager about the prototype trucks undertaking field tests. Ralf is responsible for the development of all new warehouse products. With the warehouse environment evolving and customer demands changing, Ralf works closely with the Hyster territory team and the Hyster distribution network. This ensures that the trucks developed meet the future needs of existing and new customers. “We continually talk to customers and understand their changing needs…” What matters to Ralf “We continually talk to customers to understand their changing needs....

SERVICEABILITY & GLOBAL COVERAGE 21:30 HOURS Mike, a Service Engineer from the local Hyster dealer is carrying out a fault diagnosis with his laptop. Hyster distribution partners are A combination of preventative maintenance and diagnostic information keeps service calls to a minimum. Hyster dealers can assist with any type of service cover and where the application demands, such as multi-shift, 24 hour on site cover can be made available. diagnostic and repair tools with they meet the highest standards of systems that track and measure integrity and service excellence. service quality. Hyster’s...