| If you, or your customer, need to return a product for warranty consideration, the following steps should be followed for the best possible service. 1. Contact your local customer service center for a return material authorization (RMA) number. They will, whenever possible, trouble-shoot the problem with you or your customer to resolve the claim; but if the product has to be returned, use the RMA number given to you by the customer service representative. 2. When it arrives to our facility, we will review the problem, determine whether it is warranty or not, estimate cost and time required to repair the product, then contact you with this information. 3. For problems covered under our one year limited warranty, repairs will be completed or a replacement product will be returned to you. 4. For problems deemed non-warranty, we will request a written authorization from you for the estimated repair costs, repair the product, and return it with a detailed parts and labor breakdown and invoice for the charges. |